Q: What is self-tagging?

Self- t agging allows you to speed up the check-in process by print ing your own baggage claim tag at a Southwest kiosk and plac ing it on the bags you wish to check.

Q: Am I required to use the self-tagging kiosks to check bags?

Although we encourage you to try s elf- t agging, the full-service line at the ticket counter is available.

Q: Do all airports have self-tagging kiosks?

Many do , but not all. Check the airport information page to see which airports have self - tagging kiosks available.

Q: Will Customer Service Agents (CSAs) still be available at the ticket counters?

Yes , CSAs will continue to be available at the ticket counter to assist with any questions or needs that require full service. If you need help during the self - tagging process, please ask for assistance at the baggage drop off.

Q: What if I need to reprint a bag tag?

If you need to reprint a bag tag, visit the help desk .

Question 1

What is self-tagging?

Accepted Answer

Self-tagging allows you to speed up the check-in process by printing your own baggage claim tag at a Southwest kiosk and placing it on the bags you wish to check.

Question 2

Where can I find the self-tagging area at the airport?

Accepted Answer

Look for self-tagging signs at the airport ticket counters. To find out if self-tagging is available at a specific airport, visit our Airport Information page (if self-tagging is available, there will be a checkmark in the “Self-Tagging” column for the given airport).

Question 3

How do I tag my own bag?

Accepted Answer

During the check-in process on the kiosk, you’ll indicate the number of bags you (and each Customer in your party) would like to check.
Please wait until all bag tags have printed before tearing them off of the roll.
When all your bag tag(s) have printed, follow the on-screen and printed instructions and peel back the area on the back of the tag indicated.
Slide the printed tag(s) through the handle of your bag(s), and match the adhesive ends together.
Once you have tagged all of your bag(s), proceed to the designated bag drop area.

Question 4

How do I obtain my claim check?

Accepted Answer

The part of the bag tag that you remove serves as your claim check.

Question 5

Can I still use the self-tagging kiosks if I’m checking three or more bags?

Accepted Answer

Yes. If you’re checking three or more bags, you’ll be prompted to use a credit card to pay the applicable bag charge. Learn more about our checked bag policy.

Question 6

What other functions can I perform on the self-tagging kiosks?

Accepted Answer

On the self-tagging kiosks, you can:

Check in for your flight
Print boarding passes
Check bags
Upgrade to Business Select®
Change flights
Add a Rapid Rewards® number to your reservation
Add a lap child

Question 7

Am I required to use the self-tagging kiosks to check bags?

Accepted Answer

Although we encourage you to try self-tagging, the full-service line at the ticket counter is available.

Question 8

Do all airports have self-tagging kiosks?

Accepted Answer

Many do, but not all. Check the airport information page to see which airports have self-tagging kiosks available.

Question 9

Can all Customers use the self-tagging kiosks?

Accepted Answer

Self-tagging isn’t available for all reservations. Customers meeting the following criteria will need to check in via the full-service lines at the ticket counter:

All itineraries that include Cuba
Group bookings
Reservations for unaccompanied minors

Question 10

Will Customer Service Agents (CSAs) still be available at the ticket counters?

Accepted Answer

Yes, CSAs will continue to be available at the ticket counter to assist with any questions or needs that require full service. If you need help during the self-tagging process, please ask for assistance at the baggage drop off.

Question 11

What if I need to reprint a bag tag?

Accepted Answer

If you need to reprint a bag tag, visit the help desk.

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