Question 1

Will I get a refund if I cancel my flight?

Accepted Answer

Southwest® offers four fare types: Business Select®, Anytime, Wanna Get Away®, and Wanna Get Away Plus.

Refundable fares: Business Select and Anytime
If you cancel a refundable ticket, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight. See method-of-payment details.
Non-refundable fare: Wanna Get Away and Wanna Get Away Plus
If you cancel a non-refundable ticket, the value of the ticket becomes a flight credit that you can use to buy a future flight. Learn more about flight credit.

Important: If you don’t cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a flight credit. Unfortunately, any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited.

Learn more about our cancellation and refund policy.

Question 2

If I cancel my ticket within 24 hours of booking, can I get a refund?

Accepted Answer

Yes, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit to buy a future flight. See method-of-payment details.

Note that this is true only if you don't make any changes to the original reservation.

Question 3

How will I receive a method-of-payment refund?

Accepted Answer

Method-of-payment refunds will generally be made in the same form as the original payment:

Credit card: Refunds will be processed to the same account no later than seven business days from the date Southwest receives the request.
Cash: Refunds will be issued by check no later than 20 business days from the date Southwest receives the request.
Points: Points will go back to the Rapid Rewards® account used to book the flight.
Southwest gift card or Southwest LUV Voucher: If the reservation is canceled within 24 hours of booking, please contact our Customer Service Department at 1-800-I-FLY-SWA (1-800-435-9792). If the reservation is canceled after 24 hours, the Southwest gift card or Southwest LUV Voucher will be refunded as a flight credit.
Flight credit: Southwest flight credit from a previous reservation that are applied toward a Business Select or Anytime fare will be refunded as flight credit.

Question 4

I booked a flight with Rapid Rewards points. If I cancel, will I get my points back?

Accepted Answer

Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight.

You can choose whether the taxes and fees will be refunded as a) a method-of-payment refund or b) a flight credit to buy a future flight. See method-of-payment details.

Question 5

Will I receive a refund for EarlyBird Check-In® if I cancel my flight?

Accepted Answer

No, EarlyBird Check-In is non-refundable. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase.

But if Southwest cancels your flight, EarlyBird Check-In will be refunded. If you don’t receive a refund, please call us at 1-800-I-FLY-SWA®.

Question 6

If I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of the taxes I paid?

Accepted Answer

You can send proof of your exemption status to us by mail (P.O. Box 36649, Dallas, TX, 75235), by fax (972-656-2568), or by email. Please be sure to include the following information:

Passenger name
Confirmation number
Ticket number
Documentation of exemption status (copy of front and back)

Question 7

What's Southwest's No-Show Policy?

Accepted Answer

If you don’t cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, the value of Business Select® or Anytime tickets will be refunded in the form of a flight credit. Unfortunately, any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited.

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