Política de reembolsos
Detalles generales sobre reembolsos y cancelaciones
Si decides no viajar, se aplica nuestra política de cancelación normal.
- Business Select®/Anytime tickets are refundable. You can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a el crédito por vuelos que podrás usar para comprar un vuelo en el futuro.
- Wanna Get Away® and Wanna Get Away Plus™ tickets are non-refundable. The value of the ticket will be converted to a el crédito por vuelos o Transferable Flight CreditTM (depending on the fare) that you can use to buy a future flight.
Important: If you don’t cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. Todo crédito de vuelo de Wanna Get Away o Wanna Get Away Plus se perderá.
Más información sobre cambios y cancelaciones de vuelos.
Por lo general, los reembolsos en un método de pago se realizan en la forma de pago original:
- Credit card: Refunds will be processed to the same account no later than seven business days from the date we receive the request.
- Cash: Refunds will be issued by check no later than 20 business days from the date of the request for domestic travel. Consulta la página de viajes internacionales para obtener más información sobre la política de reembolsos cuando se usa moneda local para un vuelo internacional.
- Points: Points will go back to the Rapid Rewards® account used to book the flight. Los impuestos/tasas que se paguen por usar puntos se pueden reembolsar en el método de pago o como un crédito de vuelo que podrás usar en un vuelo futuro.
- Southwest® gift card or Southwest LUV Vouchers®: If the reservation is canceled within 24 hours of booking, please contáctanos. Si cancelas la reservación después de las 24 horas, la tarjeta de regalo Southwest o el cupón LUV de Southwest se reembolsará como un crédito de vuelo.
- Flight credit: Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as Transferable Flight Credit.
If you don't cancel your reservation at least 10 minutes before the flight's original scheduled departure time, your reservation will be canceled, and the value of Business Select or Anytime tickets will be refunded in the form of a Transferable Flight Credit. Los fondos de Wanna Get Away o Wanna Get Away Plus se perderán.
Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation.
For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use.
For all questions pertaining to flight credits, please reference the página de preguntas frecuentes sobre créditos de vuelos.
Si Southwest cancela tu vuelo y por ese motivo decides no viajar, tienes derecho a un reembolso por el transporte no utilizado, incluso para boletos no reembolsables. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In® or Upgraded Boarding.
Puedes obtener un reembolso en la forma de pago original llamando al 1-800-435-9792. También puedes solicitar un reembolso a través de la opción Envíanos un email en nuestra página de Internet o aplicación y enviar la información pertinente.
If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request.
Other cancellation and refund considerations and expense reimbursements
Sí, si cancelas un vuelo reservado con puntos Rapid Rewards, los puntos se devolverán a la cuenta Rapid Rewards que se utilizó para reservar el vuelo. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight.
No, EarlyBird Check-In no es reembolsable. Si cancelas tu vuelo, perderás la compra de EarlyBird Check-In. If Southwest cancels your flight, EarlyBird Check-In will be refunded. If you don't receive a refund, please call us at 1-800-I-FLY-SWA®.
If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts Email Us on Southwest.com®. Using the Por email link takes you to a support page where you may enter the required information on the Expense Reimbursement Request form then follow the 'Next' prompt. Adjunta las copias de tus gastos para su revisión. Aceptaremos las solicitudes razonables de reembolso de comidas, alojamiento y transporte alternativo (por ejemplo, alquiler de auto y boletos de otras aerolíneas).
If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport.
You may submit receipts Email Us on Southwest.com. Using the Por email link takes you to a support page where you may enter the required information on the Expense Reimbursement Request form then follow the 'Next' prompt. Adjunta las copias de tus gastos para su revisión.
Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. A aquellos Clientes que enviaron recibos les estamos reembolsando los gastos razonables en los que incurrieron como resultado de las interrupciones, por ejemplo, comidas, alojamiento en hotel y transporte alternativo.
El pago de los reembolsos aprobados se enviará con cheque o a través de Hyperwallet, un servicio de PayPal contratado por Southwest para que la distribución de los pagos aprobados de los Clientes sea más fácil, eficiente y conveniente. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customer's bank account, bank card, paper check, and MoneyGram.
Cómo funciona:
- Cuando procesemos tu reembolso, recibirás un email de Southwest en el que se te informará sobre el monto aprobado del reembolso y la asociación con Hyperwallet para procesar el pago.
- El email de Southwest también incluirá tu ID de Cliente, que necesitarás para acceder al pago.
- Luego, en el plazo de unos días, recibirás un email de Hyperwallet con instrucciones y un enlace para acceder a tu pago.
- No olvides revisar tus carpetas de spam y correo no deseado si no recibes una comunicación de Hyperwallet en el plazo de unos días.
Southwest agradece tu paciencia mientras trabajamos con diligencia para revisar tus recibos y solicitudes de reembolso lo más rápido posible.
We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) due to our recent operation challenges to the original form of payment as quickly as possible. Una vez que hayas recibido el email de confirmación que indica que tu compra ha sido reembolsada, el plazo de acreditación en el estado de cuenta de tu tarjeta de crédito puede ser de hasta dos ciclos de facturación.
Puedes enviarnos un comprobante de tu exención por email. Asegúrate de incluir la siguiente información:
- Nombre del Pasajero
- Número de confirmación
- Número de boleto
- Documentación de la exención (copia de ambos lados)