Question 1

Southwest® changed my flight. How do I rebook or cancel?

Accepted Answer

Sometimes we need to change our flight schedule, and we’re sorry if your travel plans have been impacted.

If Southwest called or emailed you with a new itinerary, your new reservation is confirmed and you don’t need to do anything else. If your new trip does not work, you have the option to change or cancel your flight.

Changing your flight: If you have been affected by an involuntary change, you can change your flight date/time by up to 14 days from your original travel date at no additional cost.

Change your flight

Canceling your flight: If you decide not to travel, our normal cancelation policy applies:

Business Select®/Anytime tickets are refundable. You can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight.
Wanna Get Away® and Wanna Get Away Plus™ tickets are non-refundable. The value of the ticket will be converted to a flight credit that you can use to buy a future flight.

Cancel your flight

Still have questions? Please call us at 1-800-I-FLY-SWA®.

Question 2

How do I cancel my flight?

Accepted Answer

If you decide not to travel, our normal cancellation policy applies.

Business Select® or Anytime tickets are refundable. You can choose to either receive a method-of-payment refund or hold the value of the ticket as a flight credit that you can use toward a future flight.
Wanna Get Away® and Wanna Get Away Plus™ tickets are non-refundable. The value of the ticket will be converted to a flight credit that you can use toward a future flight. Learn more about flight credit.

Question 3

How much does Southwest charge to change a flight?

Accepted Answer

We never charge fees to change your flights because we understand plans change. You may be asked to pay a difference in fare if the new flight you’re choosing costs more than your original itinerary.

The good news? If your new flight costs less, we’ll refund the difference to the original form of payment (if applicable) or the difference will be held for future use in the form of a reusable flight credit for the originally ticketed Passenger(s), as long as travel is completed by the expiration date, which is typically one year from the date of your original booking.

Question 4

What do the pluses and minuses mean on the Select New Flights page when I change my flight?

Accepted Answer

A flight with a “+” by the price indicates the new flight costs that amount more (e.g., +$29) than your original itinerary, and you’ll be charged an additional $29. If there’s a “-” by the price, it means your new flight costs that amount less (e.g., -$15), and you’ll be refunded $15 to the original form of payment (if applicable) or to a flight credit.

If the flight says $0, that means the new flight costs the same as the original flight you booked, and you can switch without paying more or receiving a refund or flight credit.

Question 5

Is there a limit on how many changes I can make?

Accepted Answer

No, you can change your flight as many times as you want, but you may be asked to pay a fare difference if the flight you’re changing to costs more than your previous flight.

Question 6

Is there a time limit on changes or cancellations?

Accepted Answer

Yes. You can change or cancel your flight up to 10 minutes before your scheduled departure time. For example, if you had a flight scheduled to depart at 8 a.m., you’d have until 7:50 a.m. to make changes or cancel the flight.

Question 7

Can I make changes to my flight after I’ve already checked in?

Accepted Answer

Yes, you can make changes to your flight up to 10 minutes before scheduled departure time, even if you’ve already checked in. If you’re changing to a flight scheduled to depart within 24 hours, be sure to check in for your new flight after you make the change.

Question 8

What’s a fare upgrade?

Accepted Answer

If you originally purchased a Wanna Get Away or Wanna Get Away Plus ticket and you’d like to upgrade to a refundable fare (Anytime or Business Select®), you can select a different fare when changing your flight.

The fare difference between your originally purchased Wanna Get Away and Wanna Get Away Plus fare (non-refundable) and your new Anytime or Business Select fare is refundable.

For example, if you purchased a Wanna Get Away or Wanna Get Away Plus fare for $100 then upgraded it to a refundable Anytime or Business Select® fare that costs $300 and later canceled the reservation, the $200 difference would be refundable and the original $100 would be eligible for use as a flight credit.

Learn more about our fare types.

Cambiar o cancelar tu vuelo